Payment Policy

Accepted Payment Methods

• Cash at the showroom: pay in person when you collect or place the order.
• Cash on delivery: available on selected Nairobi routes. We confirm eligibility before dispatch.
• Bank transfer: used for larger orders and businesses paying against an invoice. We supply account details on the invoice itself.
• M-Pesa: only available when the M-Pesa option is visibly enabled at checkout or is shown on an official Nairobi Office Hub invoice. If it is not displayed, choose another available method.

Paying Safely

When M-Pesa is enabled, payment goes through Safaricom's official interface. We never see or store your PIN, and no member of our team will ever ask you for it.

Pay only to the account or till shown on your official invoice. We will never ask you to send money to a personal phone number or personal bank account. If anyone asks you to do so, stop and call +254 792 957097.

Deposits and Balances

Made-to-order and large fit-out orders may require a deposit before production begins. The deposit amount and balance due are stated on your quote before you commit.

Confirmation and Receipts

You receive an order confirmation once payment is confirmed. Keep the transaction or bank reference so we can trace the payment. A receipt is issued for every payment, and a tax invoice is available on request with your order number.

Pricing

All prices are in Kenyan Shillings. Delivery orders include the published KES 1,000 delivery charge at checkout. Any optional assembly service is listed separately before payment. We do not add charges after an order is confirmed.

If a Payment Fails

Check whether the amount left your account before retrying, so you do not pay twice. If an amount has been debited but the order has not been confirmed, contact us with the transaction reference and we will trace it and either apply it or refund it.