Questions & answers
Useful details before you place an order
Availability, delivery and product terms can vary. For the current answer, call or WhatsApp +254 792 957097.
Products and visits
Confirm what is available before making a special trip or payment.
- Is everything on the website in stock?
- Availability can change. Contact us with the product name before paying and we will confirm whether it is currently available, available to order, or unavailable.
- Can I see the furniture before I buy?
- Our physical store is at Red Commercial Complex, Cabanas, Mombasa Road, 1st Floor, Wing A, Nairobi 00100, Kenya. Please call ahead for a specific item so we can confirm that model is available to view.
- Can you help with layout and sizing?
- You can send room dimensions, a floor plan or photos when asking for product guidance. Any recommendation is based on the measurements you provide, so check final dimensions before approving an order.
- Can I request a quotation for several items?
- Yes. Send the item list, quantities, delivery location and target date. We can then confirm availability and prepare a written quotation for the specific enquiry.
Delivery and assembly
Clear delivery charges and estimated timing for orders across Kenya.
- How long does delivery take?
- Our estimated total delivery time is 0–4 business days. Orders are handled and shipped Monday to Saturday; Sundays and public holidays are excluded.
- Do you deliver outside Nairobi?
- Yes. We deliver orders across Kenya at the flat delivery rate shown at checkout.
- What does delivery cost?
- Delivery is a flat KES 1,000 for all orders within Kenya. The charge appears in your cart and checkout total before payment. Showroom pickup is free.
- Is assembly included?
- Assembly availability varies by product and destination. Ask us to include it in the written quotation; do not assume it is included unless it is listed.
- What if something arrives damaged?
- Inspect the order as soon as it arrives and contact us promptly with the order number, photos and a description. The applicable remedy follows the written returns and warranty terms for the order.
Payment, warranty and returns
Check the written terms that apply to the exact product and order.
- How do I know which payment details are genuine?
- Use only the methods shown at checkout or on a written Nairobi Office Hub quotation or invoice. If instructions arrive through another channel, call +254 792 957097 to confirm them before sending money.
- Do you offer company invoicing or credit?
- Any company invoicing or payment terms must be agreed in writing before an order is approved. Contact us with your purchasing requirements.
- What warranty applies?
- Coverage varies by product. Check the warranty information on the listing and request the applicable written terms before payment if anything is unclear.
- Can I return an item?
- Eligible new and unused products can be returned to our showroom within 14 days of delivery or collection. Returns are in store only, with no restocking fee, and approved refunds are processed within 7 days. Read the full returns policy before ordering.
- How do I track my order?
- Use the track-order page with the order number and email address used at checkout. If the record does not look right, call us and we will check it.
Need an answer for a specific order?
Send the product name, quantity and delivery location so the answer is useful.