Questions & answers
Useful details before you place an order
Availability, delivery and product terms can vary. For the current answer, call or WhatsApp +254 792 957097.
Products and visits
Confirm what is available before making a special trip or payment.
- Is everything on the website in stock?
- Availability can change. Contact us with the product name before paying and we will confirm whether it is currently available, available to order, or unavailable.
- Can I see the furniture before I buy?
- Our physical store is on the first floor of Red Commercial Complex along Mombasa Road. Please call ahead for a specific item so we can confirm that model is available to view.
- Can you help with layout and sizing?
- You can send room dimensions, a floor plan or photos when asking for product guidance. Any recommendation is based on the measurements you provide, so check final dimensions before approving an order.
- Can I request a quotation for several items?
- Yes. Send the item list, quantities, delivery location and target date. We can then confirm availability and prepare a written quotation for the specific enquiry.
Delivery and assembly
Charges and timing depend on the order and destination.
- How long does delivery take?
- Timing depends on current stock, the item, quantity and destination. We confirm the expected delivery window for your specific order before payment.
- Do you deliver outside Nairobi?
- Ask us with your destination and product list. We will confirm whether delivery can be arranged and quote the charge before you place the order.
- What does delivery cost?
- Delivery is quoted by destination, load size and access requirements. The agreed charge should appear on your checkout total or written quotation before payment.
- Is assembly included?
- Assembly availability varies by product and destination. Ask us to include it in the written quotation; do not assume it is included unless it is listed.
- What if something arrives damaged?
- Inspect the order as soon as it arrives and contact us promptly with the order number, photos and a description. The applicable remedy follows the written returns and warranty terms for the order.
Payment, warranty and returns
Check the written terms that apply to the exact product and order.
- How do I know which payment details are genuine?
- Use only the methods shown at checkout or on a written Nairobi Office Hub quotation or invoice. If instructions arrive through another channel, call +254 792 957097 to confirm them before sending money.
- Do you offer company invoicing or credit?
- Any company invoicing or payment terms must be agreed in writing before an order is approved. Contact us with your purchasing requirements.
- What warranty applies?
- Coverage varies by product. Check the warranty information on the listing and request the applicable written terms before payment if anything is unclear.
- Can I return an item?
- Eligibility depends on the item, its condition and the reason for return. Read the returns policy before ordering and contact us before sending any item back.
- How do I track my order?
- Use the track-order page with the order number and email address used at checkout. If the record does not look right, call us and we will check it.
Need an answer for a specific order?
Send the product name, quantity and delivery location so the answer is useful.