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Shipping Policy

Shipping Policy

1. Introduction This policy outlines our shipping procedures to ensure your office furniture arrives safely and efficiently. We offer delivery across Kenya and convenient in-store pickup.

2. Order Processing & Handling Time

  • Order Cutoff Time: 6:00 PM (East Africa Time)

  • Handling Time: All orders are processed within 0 to 2 business days (Monday – Saturday), excluding public holidays.

  • You will receive an email confirmation once your order is processed and ready for shipment or pickup.

3. Transit Time & Delivery

  • Transit Time: Delivery takes between 0 to 4 business days (Monday – Saturday) after the handling period.

  • This transit time applies to all destinations within Kenya.

  • Once shipped, you will receive an email with tracking information, if available from our courier partner.

4. Shipping Costs

  • Free Shipping: We offer Free Shipping on all orders to all destinations within Kenya. There are no calculated fees at checkout.

  • In-Store Pickup: Always free.

5. In-Store Pickup Option

  • You can collect your order directly from our showroom at: Red Commercial Complex (Opp. Ramtons), Mombasa Road, Nairobi, Kenya.

  • Please wait for a “Ready for Pickup” email notification before coming to the store.

  • Pickup Hours: Monday – Saturday, 8:00 am – 6:00 pm. Please bring your order confirmation and a valid ID for collection.

6. Delivery Process & Assembly

  • Standard Delivery: Our free delivery service is a “drop-off” service to your ground-floor entrance.

  • Customer Responsibility: An adult must be present at the scheduled time to receive, inspect, and sign for the delivery.

  • Assembly: Most of our furniture is delivered flat-packed to ensure safe transit. Assembly instructions are included. Assembly services are not included in the free delivery but can be arranged for an additional charge. Please contact us to inquire.

7. Damaged or Defective Items

  • CRITICAL: Please inspect your order immediately upon delivery.

  • If you notice any visible damage to the packaging or the item, please note it with the delivery driver and contact us within 24 hours of delivery.

  • Please email photos of the damage or defect to nairobiofficehub@gmail.com. We will arrange for a replacement or refund as per our Return Policy.

8. Contact Information For any questions or concerns regarding your order or our shipping policy, please contact our customer service team:

  • Hours of Operation: Mon-Sat (8:00 am – 6:00 pm)

  • Email: nairobiofficehub@gmail.com

  • Phone: +254 792957097

  • Address: Red Commercial Complex (Opp. Ramtons), Mombasa Road, Nairobi, Kenya.